What is Error Code 80070005 in AdManager Plus?

Error code 80070005 in AdManager Plus signifies an "Access Denied" error, meaning the application lacks the necessary permissions to perform a requested operation, such as accessing or modifying an object within your Active Directory environment.

Understanding Error Code 80070005

This error code is a common Windows system error that translates to "Access is denied." When encountered within AdManager Plus, it typically indicates that the service account or credentials used by AdManager Plus to interact with your domain controllers or Active Directory objects do not possess the required privileges.

Common Causes of AdManager Plus Error 80070005

The primary reason for this error is insufficient permissions for the service account used by AdManager Plus. This can manifest in several ways:

Insufficient Service Account Permissions: The dedicated service account configured in AdManager Plus's domain settings does not have the necessary Read, Write, or Modify permissions on the specific Active Directory objects (e.g., users, groups, OUs) it attempts to manage.
Delegation Issues: If specific tasks are delegated, the delegation might not be configured correctly, or the account performing the action through AdManager Plus lacks the delegated permissions.
Security Policy Restrictions: Group Policies or other security policies might be restricting access to certain objects or actions, even if the account generally has permissions.
Incorrect Account Configuration: The service account itself might be incorrectly configured or authenticated, leading to permission failures.

Troubleshooting and Solutions

Resolving error 80070005 in AdManager Plus primarily involves verifying and adjusting the permissions of the service account.

Here's a structured approach to troubleshoot and fix this issue:

Verify Service Account Permissions:
- Identify the Service Account: Locate the service account configured for your domain in AdManager Plus settings. This is crucial as it's the identity AdManager Plus uses to interact with Active Directory.
- Check Necessary Permissions: Ensure this service account has appropriate permissions on the Active Directory objects (users, groups, OUs, GPOs, etc.) that AdManager Plus is attempting to manage.
  - For basic reporting and reading, "Read" permissions are sufficient.
  - For creating, modifying, or deleting objects, "Write," "Modify," and "Delete" permissions are required on the specific object types and containers.
  - Example: If AdManager Plus fails to modify user properties, the service account needs "Write" permissions on the User object class and specific properties within the user object (e.g., DisplayName, Mail).
- Utilize Active Directory Users and Computers (ADUC):
  - Open ADUC, navigate to the relevant OU or object.
  - Right-click, select "Properties," then the "Security" tab.
  - Add the AdManager Plus service account and grant it the necessary "Allow" permissions. For granular control, use "Advanced" settings to set permissions on specific object types or properties.
- Consider Delegated Control: If you're using delegation, verify that the delegated permissions cover the actions AdManager Plus is attempting.
Grant Least Privilege: While it might be tempting to grant broad permissions (like Domain Admin), it's best practice to follow the principle of least privilege. Grant only the permissions absolutely necessary for AdManager Plus to perform its functions.
Check Domain Controller Accessibility: Ensure that the AdManager Plus server can communicate with the domain controllers and that no firewall rules are blocking necessary ports (e.g., LDAP/LDAPS ports).
Restart AdManager Plus Service: After making any permission changes, restart the AdManager Plus service to ensure the new permissions are picked up.

Error Summary Table

Error Code	Description	Primary Cause	Recommended Solution
`80070005`	Access is Denied	The service account configured in AdManager Plus lacks sufficient permissions to access or modify Active Directory objects.	Verify and grant the necessary "Read," "Write," or "Modify" permissions to the AdManager Plus service account on the affected Active Directory objects or Organizational Units (OUs) via Active Directory Users and Computers (ADUC) security settings.

For more detailed information on AdManager Plus and its integration with Active Directory, you can refer to the official ManageEngine AdManager Plus documentation.