To fix issues with your Arlo app, begin by checking your internet connection and ensuring the app is updated. Often, a simple restart of your device or clearing the app's cache can resolve common problems.
How Do I Fix My Arlo App?
Experiencing issues with your Arlo app can be frustrating, but most problems can be resolved with a few systematic troubleshooting steps. Whether you're facing connectivity troubles, app crashes, or unexpected behavior, these solutions will help get your Arlo system back on track.
1. Check Your Internet Connection
The Arlo app requires a stable internet connection to function correctly. Without it, your cameras won't connect, and you won't be able to view live feeds or receive notifications.
- Verify Wi-Fi: Ensure your mobile device is connected to a strong Wi-Fi network. Try opening other apps that require internet to confirm your connection is active.
- Mobile Data: If you're using mobile data, ensure it's enabled for the Arlo app in your device's settings and that you have a strong signal.
- Restart Router/Modem: Power cycle your home router and modem. Unplug them for 30 seconds, then plug them back in and wait for them to fully restart.
- Check Arlo Base Station/SmartHub: Ensure your Arlo base station or SmartHub is connected to your router and has a steady internet connection indicator light (if applicable).
2. Update the Arlo App
Running an outdated version of the Arlo app can lead to bugs, performance issues, and incompatibility with the latest camera firmware.
- App Store (iOS): Open the App Store, tap your profile icon, and scroll down to see if Arlo has an available update.
- Google Play Store (Android): Open the Google Play Store, tap your profile icon, go to "Manage apps & device," and check for updates.
- Enable Automatic Updates: Consider enabling automatic app updates in your device settings to prevent future issues.
3. Restart Your Device
A simple device restart can often clear temporary glitches, memory leaks, and background processes that might be interfering with the Arlo app's performance.
- Power Off Completely: Turn off your smartphone or tablet completely, wait for about 30 seconds, and then power it back on.
- Reopen Arlo App: Once your device has fully restarted, open the Arlo app and check if the issue is resolved.
4. Clear App Cache and Data
Over time, app cache can become corrupted or too large, leading to performance problems. Clearing it can often resolve these issues without affecting your settings. Clearing app data, however, will reset the app to its default state and require you to log back in.
- For Android Devices:
- Go to
Settings>Apps(orApps & Notifications). - Find and tap on the
Arloapp. - Tap
Storage & cache. - First, try
Clear cache. If the issue persists, then tryClear data(orClear storage), which will log you out and remove local settings.
- Go to
- For iOS Devices:
- iOS does not offer a direct "clear cache" option for individual apps like Android. To achieve a similar effect, you'll generally need to offload or reinstall the app (see step 5). You can offload an app to free up storage without deleting its data, or delete it entirely.
- Go to
Settings>General>iPhone Storage. - Find
Arlo, then selectOffload App(to clear cache-like data without losing documents/data) orDelete App(to remove everything). If you offload, you can reinstall it from the same menu.
5. Reinstall the Arlo App
If clearing the cache or restarting didn't help, reinstalling the app ensures you have a fresh, uncorrupted installation. This is also the primary way to "clear data" on iOS.
- Uninstall:
- Android: Press and hold the Arlo app icon, then drag it to the "Uninstall" option, or go through
Settings>Apps>Arlo>Uninstall. - iOS: Press and hold the Arlo app icon until it jiggles, then tap the
Xor-icon and confirmDelete App.
- Android: Press and hold the Arlo app icon, then drag it to the "Uninstall" option, or go through
- Reinstall: Go to the App Store or Google Play Store and search for "Arlo" to download and install the app again.
- Log In: You will need to log back into your Arlo account after reinstalling.
6. Check Arlo's Server Status
Sometimes, the problem isn't with your app or device but with Arlo's servers. Outages or maintenance can temporarily disrupt service.
- Arlo Status Page: Visit the official Arlo System Status page (or similar if Arlo changes their URL) to check for any reported outages or ongoing maintenance that might affect your service.
- Social Media: Check Arlo's official social media channels for announcements regarding service disruptions.
7. Ensure Your Device is Compatible
The Arlo app, like many others, has minimum operating system requirements. If your device is too old, it might not be fully compatible, leading to performance issues or the inability to run the app at all.
- Check Requirements: Visit the Arlo support website or the app store listing for the latest compatibility requirements for iOS and Android devices.
- Update OS: If an OS update is available for your device, install it to ensure full compatibility.
8. Contact Arlo Support
If you've tried all the above steps and are still experiencing issues, it's time to reach out to Arlo's customer support. They can offer more specific troubleshooting or identify account-related problems.
- Prepare Information: Before contacting them, have your Arlo account details, device model, operating system version, and a detailed description of the problem (including what steps you've already taken) ready.
- Support Channels: Arlo typically offers support via their website (chat, knowledge base), phone, and community forums. Visit the official Arlo Support page for contact options.
Quick Troubleshooting Reference
Here's a quick summary of the common fixes:
| Issue Type | Recommended Fixes |
|---|---|
| Connectivity/Offline | Check Internet Connection, Check Server Status, Restart Device |
| App Crashes/Freezes | Update Arlo App, Restart Device, Clear Cache, Reinstall App |
| Features Not Working | Update Arlo App, Reinstall App, Check Compatibility |
| General Performance Slowness | Clear Cache, Restart Device, Update Arlo App |
| Persistent or Unexplained | Contact Arlo Support |
By following these steps, you should be able to resolve most issues you encounter with your Arlo app and keep your smart home security running smoothly.
