Changing your email address on the BT app involves accessing your My Account profile, where you can update your contact information. This ensures BT uses your preferred email for important communications, such as bill notifications.
Updating Your Billing and Contact Email on the BT App
To modify the email address BT uses for your account, particularly for sending bill notifications, follow these steps. While the process typically occurs within the My Account section, which can be accessed via the BT app or a web browser, the steps remain consistent.
Step-by-Step Guide to Updating Your BT Email Address
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Access Your My Account:
- Open the BT app on your device.
- Navigate to the My Account section. You may need to log in with your existing username and password.
- If you've forgotten your login details, you can recover them via the BT forgotten details page.
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Go to Your Profile:
- Once logged in, look for and select the Profile option, usually found in the main menu or dashboard.
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Locate Contact Information:
- Within your Profile, find the section labelled Contact information.
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Identify the Primary Email:
- The first email address displayed under Contact information is the one BT uses for essential communications, such as notifying you when your bill is ready.
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Initiate the Update:
- To change this email address, select the option clearly marked Update contact information.
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Follow On-Screen Instructions:
- You will be guided through a series of steps to enter your new email address, confirm it, and potentially verify it through a confirmation link or code sent to the new email.
Important Considerations for Your BT Account Email
- Verification is Key: Always ensure you verify your new email address if prompted. This step is crucial for confirming ownership and activating the change.
- Impact on Communications: The email address you update will be used for all official BT communications, including billing, service updates, and account alerts. Make sure it's an email you check regularly.
- Security: Keep your My Account login details secure. Regularly updating your password and using strong, unique passwords helps protect your account from unauthorized access.
