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What is my Digibank ID?

Published in Digibank User ID Retrieval 3 mins read

How Can I Retrieve or Find My Digibank User ID?

Your Digibank User ID is a unique identifier required to access your digibank online services. As an AI, I cannot tell you your specific Digibank ID because it is personal information. However, if you have forgotten it, you can easily retrieve it online by following a simple process.


Understanding Your Digibank User ID

Your Digibank User ID is essential for securely logging in to your digibank online account, managing your finances, and accessing various banking services. It acts as your personalized key to your digital banking experience.


Steps to Retrieve Your Digibank User ID Online

If you have forgotten your Digibank User ID, you can recover it by following these straightforward steps, provided you have a registered iB Secure Device:

  1. Access the Digibank Online Login Page:

  2. Initiate User ID Retrieval:

    • On the login page, look for and click the "Forget User ID" link or button. This option is specifically designed for users who cannot recall their ID.
  3. Provide Your Credentials for Verification:

    • You will be prompted to enter specific personal details to verify your identity. These credentials typically include:
      • Your NRIC/Passport number
      • Your Date of Birth
      • Other registered personal details required by the bank to ensure security.
  4. Complete the Verification Process:

    • Follow any additional on-screen instructions, which may involve using your registered iB Secure Device for a one-time password (OTP) or other security authentication methods.
    • Upon successful verification, your Digibank User ID will be displayed or sent to your registered contact method (e.g., SMS to your mobile number or email).

What You'll Need for Retrieval

To ensure a smooth retrieval process, have the following ready:

  • Registered iB Secure Device: This is crucial for verifying your identity online.
  • Personal Identification Details: Your NRIC/Passport number and date of birth linked to your digibank account.
  • Access to Registered Contact: Your registered mobile number or email for potential OTPs or ID delivery.

Tips for Managing Your Digibank User ID

  • Memorize or Store Securely: Once retrieved, make sure to remember your User ID or store it in a secure, encrypted password manager.
  • Avoid Sharing: Never share your Digibank User ID or password with anyone.
  • Regular Review: Periodically review your login details to ensure you remember them.

By following these steps, you can effectively retrieve your Digibank User ID and regain access to your online banking services.