Leaving feedback on Etsy is a straightforward process that helps both sellers and other buyers by sharing your experience with a purchase. Your review can offer valuable insights into product quality, seller communication, and overall satisfaction.
How to Leave a Review on Etsy
To provide feedback on an item you've purchased, follow these simple steps:
- Log In to Your Etsy Account: Begin by signing in to Etsy.com on your web browser. Once logged in, navigate to Your account, which is typically found in the top-right corner of the page.
- Access Purchases and Reviews: From your account dashboard, select the Purchases and reviews section. You can directly access this page via Etsy Purchases. This area lists all your past orders and any items awaiting review.
- Locate Your Order: Scroll through your purchases to find the specific item you wish to review. Each completed order will have an option to leave feedback if it's within the review window.
- Assign a Star Rating: Next to the item, you'll see an option to "Review this item." Click on it and choose a star rating from one to five stars. Five stars generally indicate an excellent experience, while fewer stars suggest areas for improvement.
- Write Your Detailed Feedback: This is your opportunity to describe the item you received and the service provided by the seller. Be specific about what you liked or disliked, including aspects like product quality, shipping speed, and communication with the seller.
- Enhance with Media (Optional): If you're using the Etsy app, you'll have the option to add a photo or video to your review. Visuals can greatly enhance your feedback, showing other potential buyers the product in real life or highlighting specific details.
The Importance of Your Etsy Review
Your feedback plays a crucial role in the Etsy community:
- For Sellers: Reviews help sellers build their reputation, understand customer satisfaction, and improve their products and services. Positive feedback can attract new customers, while constructive criticism can lead to valuable adjustments.
- For Buyers: Other shoppers rely on reviews to make informed purchasing decisions. Your honest assessment provides insights into whether an item meets expectations, how a seller handles orders, and the overall shopping experience.
Tips for Writing a Helpful Etsy Review
To ensure your feedback is effective and constructive, consider these tips:
- Be Specific: Instead of just saying "good," explain why it was good. For example, "The mug's colors are vibrant and true to the listing photo."
- Focus on the Product: Comment on quality, accuracy of description, size, and functionality.
- Consider Seller Interaction: If you communicated with the seller, mention their responsiveness and helpfulness.
- Discuss Shipping: Include details about shipping speed, packaging, and whether the item arrived safely.
- Maintain a Respectful Tone: Even if your experience wasn't perfect, provide feedback constructively.
- Highlight Pros and Cons: A balanced review can be very informative.
Key Considerations for Leaving Feedback
| Feature | Description |
|---|---|
| Review Window | You typically have 100 days from the estimated delivery date of your order to leave a review. This window allows time for the item to arrive and for you to fully experience the product. |
| Editing Reviews | Reviews can generally be edited within the 100-day window, or until the seller responds to your review, whichever comes first. Once a seller responds, your review becomes permanent. |
| Photo/Video | Adding photos or videos is an excellent way to provide visual context and enhance your written review. This feature is primarily available when leaving feedback via the Etsy app. |
| Guest Checkout | If you made a purchase as a guest (without logging into an Etsy account), you will need to link your purchase to an Etsy account to leave a review. Instructions for this are usually provided in your order confirmation email. |
