No, generally you cannot open a new Liv account again if you have previously closed one, as current policies stipulate that only one Liv Account can be created for a single valid EIDA card. This means your Emirates ID (EIDA) card can only be associated with one Liv account throughout its validity.
Understanding the "One Account per Customer" Policy
Liv operates on a strict "one account per customer" principle, which is tied directly to your valid Emirates ID. This fundamental rule ensures that each individual can only establish and maintain a single banking relationship with Liv.
- EIDA Linkage: Your Emirates ID is the unique identifier used during the account creation process. Once an account has been successfully set up using your EIDA, that specific ID is recorded as having an active or previously created Liv account.
- Lifetime Association: Even if you choose to close your Liv account, the association between your EIDA and the fact that an account was created using it remains. This typically prevents the creation of a brand new account using the same EIDA at a later date.
What if Your Account Was Inactive, Not Closed?
There's a distinction between an account being officially closed by you or the bank and an account becoming inactive or dormant.
- Closed Account: If you explicitly requested to close your Liv account, or if it was closed by the bank due to inactivity or other reasons, then reopening a new account with the same EIDA is generally not possible under the "one account per customer" policy.
- Inactive/Dormant Account: If your account simply became inactive due to a lack of transactions but was never formally closed, there might be a possibility to reactivate it. However, this is distinct from "opening again" as a new account. Reactivation processes typically involve verifying your identity and updating your information.
What Are Your Options?
If you wish to have a Liv account after having a previous one, consider the following steps:
- Contact Liv Support: Your first and most crucial step should be to directly contact Liv's customer support. Explain your situation clearly:
- When you had your previous account.
- Whether you believe it was closed or just became inactive.
- Your desire to use Liv's services again.
They will be able to check the status of your EIDA and your previous account.
- Inquire About Reactivation: Ask if your previous account can be reactivated. Be prepared to provide necessary identification and go through a verification process.
- Understand the Policy: Customer service can provide you with the most current and specific information regarding their policy on account reopening or new account creation after a previous closure.
Key Takeaway
The core principle is the "one account per EIDA card." If your previous account was closed, creating an entirely new one with the same Emirates ID is generally not permitted. Your best course of action is always to reach out to Liv's official customer support channels for personalized assistance and to understand your specific situation.
