To open your Away suitcase, dial in your pre-set three-digit combination and then press the circular button located near the numeric dials.
Understanding Your Away Luggage Lock
Away bags are equipped with a built-in TSA-approved combination lock for secure and convenient travel. This lock design means you won't need a physical key to access your belongings; the keyhole is exclusively for Transportation Security Administration (TSA) agents to conduct inspections without causing damage to your luggage.
Step-by-Step Guide to Opening Your Away Bag
Follow these simple steps to unlock your Away suitcase:
- Locate the Lock: Find the integrated combination lock, typically situated on the side of your Away suitcase where the zipper pulls are designed to meet and secure.
- Dial Your Combination: Carefully rotate the three numeric dials until your unique, personal three-digit combination is precisely aligned in the center viewing window.
- Initial Setup Tip: If you've never set a custom combination, the lock is usually defaulted to 0-0-0 from the factory.
- Press the Release Button: Once your correct combination is displayed, identify the small circular button positioned directly next to the numeric dials. Apply a firm push to this button.
- Unlock Your Bag: Upon pressing the button, the zipper pulls should release from the lock mechanism, allowing you to fully open your Away suitcase.
What to Do If You Forget Your Combination
Remembering your combination is paramount. Away clearly states that once you set your lock, no one else—including their customer support team—will know your code or be able to reset it for you.
Here are some proactive tips and steps if you find yourself in this situation:
- Preventive Measures: Always record your combination in a secure, private location, such as a trusted password manager, a travel-specific note on your phone, or a personal journal (avoid writing it directly on the bag).
- Trial and Error: If you recently changed your combination, try common number sequences or variations of codes you frequently use.
- Check Default: If you are certain you never set a personalized combination, ensure the dials are set to 0-0-0 and attempt to open the lock.
Important Security Reminders
- Set Your Own Code: It's highly recommended to set a unique combination that is memorable for you but challenging for others to guess. For detailed instructions on how to set your lock, please refer to Away's official guide: How to Set Your Luggage Lock.
- TSA Keyhole Purpose: Reiterate that the small keyhole present on the lock is solely for authorized TSA personnel. You, as the owner, do not require a key to open your own bag.
- Personal Responsibility: The security of your belongings ultimately depends on your ability to recall and correctly enter your combination.
Quick Reference: Away Luggage Lock Components
| Component | Description | Your Interaction |
|---|---|---|
| Numeric Dials | Three rotatable wheels, each displaying digits 0-9, used to set your code. | Dial in your combination |
| Circular Button | The release mechanism located adjacent to the dials, disengaging zipper pulls. | Push to unlock |
| TSA Keyhole | A small slot for use exclusively by authorized TSA security personnel. | Do not use |
| Zipper Pulls | The ends of the suitcase zippers that clip into the lock for security. | Release upon opening |
