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What is keyGo?

Published in Public Transport Payment Systems 2 mins read

keyGo is a convenient Pay As You Go product designed for train travel, specifically integrated with the Southern Railway Key Smartcard. It allows passengers to make journeys without needing to purchase individual tickets for each trip.


Understanding keyGo and How It Works

keyGo transforms your existing Southern Railway Key Smartcard into a flexible Pay As You Go travel tool. Instead of pre-purchasing tickets, you simply tap your Key Smartcard at the start and end of your journey.

Key Features of keyGo:

  • Integrated with Key Smartcard: It's an add-on feature for your physical Key Smartcard, not a separate card.
  • Pay As You Go: Fares are calculated automatically based on your actual journey, typically charging the cheapest applicable fare for that specific route and time of day. This eliminates the need to decide which ticket to buy beforehand.
  • Widespread Acceptance: keyGo can be used across a significant network of train services, offering flexibility for commuters and casual travellers alike.

Where You Can Use keyGo

keyGo is valid for travel on most services operated by specific train companies within a designated area. This makes it a versatile option for many routes in the South East of England.

Train Service Provider Coverage
Southern Railway Most services
Gatwick Express All services to/from Gatwick Airport
Thameslink Most services
Great Northern Most services

This broad acceptance on key routes, including those serving major hubs and destinations like Gatwick Airport, makes keyGo a practical solution for flexible travel within these networks.

Benefits of Using keyGo

Opting for keyGo offers several advantages that streamline your travel experience:

  • Convenience: No more queuing at ticket machines or worrying about purchasing the correct ticket for your journey. Simply tap and go.
  • Best Value Fares: The system automatically calculates and charges the appropriate fare for your journey, often ensuring you pay the best daily rate without needing to pre-plan.
  • Flexibility: Travel spontaneously. Your keyGo balance is there for whenever you need to make a journey within the accepted network.
  • Paperless Travel: Reduces the need for paper tickets, contributing to a more sustainable travel option.

To get started with keyGo, passengers typically need to register their Key Smartcard and activate the keyGo feature online through the respective train operator's website. They then load funds onto their keyGo balance, similar to a digital wallet, which is then debited as they travel.