To activate the Personal Video Recorder (PVR) functionality on your NXT digital set-top box, you must contact your Local Cable Operator (LCO) to initiate the activation of PVR rights. This process ensures that the PVR feature is enabled for your specific set-top box.
Steps to Activate PVR Rights
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Contact Your Local Cable Operator (LCO): The primary method to activate PVR rights is by reaching out directly to your LCO. They are responsible for managing and enabling services for your set-top box.
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Utilize the Customer Care Helpline: As an alternative or supporting measure, you can contact the dedicated customer care helpline to register your request for PVR activation.
- Helpline Number: 022-4191-0400
- Operating Hours: You can reach the helpline from 8 am to 11 pm daily.
- Important Note: When contacting the helpline, always provide your set-top box (STB) serial number. This unique identifier helps the support team quickly locate your account and process your request efficiently.
Finding Your STB Serial Number
To easily locate your STB serial number before making a call, simply follow these steps:
- Press the "Help" Button: On your NXT digital set-top box remote control, locate and press the "Help" button.
- Display on Screen: Your STB serial number, along with other relevant information, will typically be displayed on your television screen. Make sure to note it down accurately.
Activating PVR will allow you to record your favorite shows and watch them at your convenience, significantly enhancing your television viewing experience.
Summary of Contact Information
| Contact Method | Details | Important Information Needed |
|---|---|---|
| Local Cable Operator | Direct contact for service activation and PVR rights enablement. | Account details |
| Customer Care Helpline | 022-4191-0400 (available 8 am - 11 pm) to register PVR requests. | STB Serial Number |
