Importing your existing customer reviews into Judge.me is a straightforward process designed to help you migrate your valuable social proof with ease. Whether you're switching from another review app or have reviews stored in a custom format, Judge.me provides clear pathways to bring your reviews onboard.
Seamlessly Import Reviews from Other Apps
If you're migrating from another popular review application, Judge.me offers a dedicated tool to streamline the transfer of your existing reviews. This method is ideal for users looking for a direct integration that automates much of the import process.
Step-by-Step Guide for App Migration
To import reviews directly from a previously used review app:
- Access your Judge.me Admin: Log in to your Shopify store and navigate to the Judge.me admin panel.
- Locate Import Settings: In the Judge.me admin, go to Manage Reviews > Import & Export > Import Reviews From Reviews App.
- Select Your Previous App: Choose the specific review application you were previously utilizing from the provided list. Judge.me will then guide you through the necessary steps to fetch and import your reviews.
- Confirm and Import: Follow any on-screen prompts to authenticate the connection with your old app and initiate the import process.
Importing Reviews via CSV File
For more flexibility, such as importing reviews from an unsupported app, a custom source, or manually collected data, Judge.me allows you to upload reviews via a Comma Separated Values (CSV) file. This method gives you complete control over the data being imported.
Preparing Your CSV for Import
Before you can upload your CSV file, ensure it's correctly formatted. While Judge.me is flexible, including key fields ensures a smooth and accurate import. Here are some essential columns:
product_handle: The unique identifier for your product in Shopify (e.g.,fancy-t-shirt).rating: The star rating of the review (e.g., 1, 2, 3, 4, 5).body: The main text content of the review.reviewer_name: The name of the person who left the review.reviewer_email: The email address of the reviewer (optional, but highly recommended for follow-ups).created_at: The date and time the review was originally submitted (e.g.,YYYY-MM-DD HH:MM:SS).status: The publishing status of the review (e.g.,published,unpublished,hidden).title: An optional headline for the review.pictures: URLs of any images attached to the review (if applicable and publicly accessible).
CSV Import Steps
Once your CSV file is prepared according to Judge.me's specifications:
- Prepare Your CSV File: Organize your review data into a CSV file with the necessary columns as outlined above.
- Navigate to CSV Import: In your Judge.me admin, go to Manage Reviews > Import & Export > Import Reviews from CSV.
- Upload Your File: Click the upload button and select your prepared CSV file.
- Map Columns: Judge.me will display a mapping interface. Match the columns from your CSV file to the corresponding fields in Judge.me (e.g., your
Reviewer_Namecolumn to Judge.me'sreviewer_namefield). - Initiate Import: Review the mapping for accuracy and then proceed with the import. Judge.me will process your file, and your reviews will begin appearing in your dashboard.
Important Considerations for Review Imports
When importing reviews, keep these practical insights in mind to ensure a successful transition:
- Data Accuracy: Always double-check a sample of your imported reviews to ensure all data (ratings, text, names) transferred correctly.
- Image and Video Reviews: While text reviews are usually straightforward, importing images or videos may depend on the import method and the source app's data structure. CSV imports may require publicly accessible URLs for images.
- Duplicate Reviews: Judge.me often has built-in mechanisms to prevent duplicate reviews if they share identical product identifiers and reviewer details.
- Import Timeframe: For a large volume of reviews, the import process may take some time to complete. Allow for this processing period, and check back periodically.
- Backups: Before performing any large data import, it's always a good practice to back up your existing data, if applicable, from your previous review app or system.
| Import Method | Best Use Case |
|---|---|
| From Reviews App | Migrating from a supported review platform |
| Via CSV File | Custom imports, unsupported apps, manual data entry |
