To cancel your Ring subscription, you will need to log in to your account on Ring.com and follow a straightforward process to manage your plan settings. This allows you to discontinue a Ring Protect Plan that provides features like video recording, saving, and sharing.
Understanding Your Ring Protect Subscription
A Ring Protect Plan enhances your Ring devices by providing key features such as video history storage, snapshot capture, and for the Protect Pro plan, professional monitoring. Without a subscription, your Ring devices will still send real-time notifications, allow live view, and support two-way talk, but they will not record or save video.
Step-by-Step Guide to Cancelling Your Ring Protect Plan
Cancelling your Ring Protect subscription is a simple process that can be completed online.
Prerequisites
Before you begin, ensure you have:
- An active internet connection.
- Your Ring.com account credentials (email and password).
Cancellation Steps:
- Access Your Account: Go to Ring.com in your web browser and log in using your registered email address and password.
- Navigate to Plan Information: Once logged in, locate and select the 'Plan Information' option, which is typically found in the top menu or dashboard.
- Choose the Plan to Cancel: You will see a list of your active Ring Protect Plans. Select the specific plan you wish to cancel.
- Select Cancellation Timing: Ring provides flexibility regarding when your cancellation takes effect:
- Cancel Now: Your plan will be cancelled immediately, and you will receive a prorated refund for any unused days in your current billing cycle.
- Cancel at the End of Billing Cycle: Your plan features will remain active until the end of your current paid subscription period, after which it will not renew. No immediate refund is issued, as you continue to use the service for the period you've paid for.
- Confirm Cancellation: Follow the on-screen prompts to confirm your decision. You will typically receive an email confirmation once the cancellation is complete.
What Happens After You Cancel Your Ring Protect Plan?
Cancelling your Ring Protect Plan will result in the loss of several key features associated with your subscription. Understanding these changes is important for managing your home security.
- Video Recording Storage: All recorded video history, including snapshots, will be permanently deleted from your account. You will no longer be able to access, download, or share past recordings.
- Snapshot Capture: The feature that periodically takes still images between motion-activated recordings will cease.
- Professional Monitoring: If you had a Ring Protect Pro plan, professional monitoring services for your Ring Alarm system will stop. Your Ring Alarm will still function as a local siren but will not dispatch emergency services.
- Extended Warranty: The extended warranty benefit, which is included with some Ring Protect Plans, will end. Your devices will revert to their original manufacturer's warranty.
- Discounts: Any discounts on future Ring purchases that were part of your plan benefits will no longer apply.
The table below summarizes the core differences between having and not having a Ring Protect Plan:
| Feature | With Ring Protect Plan | Without Ring Protect Plan |
|---|---|---|
| Live View | Yes | Yes |
| Two-Way Talk | Yes | Yes |
| Real-Time Notifications | Yes | Yes |
| Video History Storage | Up to 180 days | None |
| Snapshot Capture | Yes | No |
| Professional Monitoring* | Yes | No |
| Extended Warranty | Yes | No |
*Professional Monitoring is available with the Ring Protect Pro Plan.
Reinstating Your Ring Protect Plan
Should you change your mind, you can re-subscribe to a Ring Protect Plan at any time through your account on Ring.com. Simply choose the plan that best fits your needs, and your subscription benefits will be reactivated.
Need Further Assistance?
If you encounter any issues during the cancellation process or have specific questions about your account, you can visit the official Ring Support page for additional help or to contact their customer service team directly.
