To cancel your Shopify domain subscription, especially for specific domain types, you will need to contact Shopify Support and follow a defined process, often involving specific forms and timelines.
Understanding Shopify Domain Renewals
Domains purchased through Shopify are typically set to automatically renew to ensure your online store remains accessible without interruption. If you no longer require a domain, it's essential to cancel it before its scheduled renewal date to prevent unwanted charges.
Cancelling a .at Domain Purchased Through Shopify
For domains ending in .at (e.g., yourstore.at), there is a specific process you must follow to successfully cancel the subscription. This ensures that the cancellation is formally recognized and processed by the registry.
Key Steps to Cancel Your .at Domain:
- Contact Shopify Support: You must reach out to Shopify's support team directly to initiate the cancellation process for your
.atdomain. - Adhere to the Cancellation Window: It is crucial to contact support at least three days before the domain's scheduled renewal date. This allows ample time for Shopify to process your request and submit the necessary documentation to the domain registry before auto-renewal occurs.
- Provide Necessary Documentation: When contacting support, you will be required to provide a completed Cancellation form for .at. This specific form is mandatory for the formal cancellation of your
.atdomain.
General Domain Management Tips
While the .at domain has a specific cancellation procedure, managing any domain purchased through Shopify involves keeping track of its renewal schedule.
How to Check Your Domain's Renewal Date:
- Log in to your Shopify admin.
- Go to Settings > Domains.
- Select the domain you wish to manage to view its detailed information, including its renewal date.
For other domain types, you might have the option to turn off auto-renewal directly within your Shopify admin, or you may still need to contact Shopify Support for assistance. Always ensure you initiate any cancellation or auto-renewal changes well in advance of the renewal date to avoid unintended charges.
What Happens After Cancellation?
Once your domain subscription is successfully canceled, the domain will generally remain active until its current expiration date. After this date:
- Inaccessibility: The domain will no longer point to your Shopify store. If it was your primary domain, your store will become inaccessible via that URL.
- Store Impact: You might need to set up a new primary domain or revert to your default
.myshopify.comURL to keep your store online. - Domain Availability: The domain may eventually become available for re-registration by others after a redemption period.
Quick Reference for .at Domain Cancellation
| Action | Details | Important Note |
|---|---|---|
| Contact Method | Shopify Support | Required for .at domain cancellations |
| Timing | At least 3 days before the scheduled renewal date | Essential to prevent auto-renewal and charges |
| Required Document | Completed Cancellation form for .at | Must be provided to the support team for processing |
| Checking Renewal Date | Shopify Admin > Settings > Domains | Always confirm your domain's renewal schedule in advance |
Example Scenario:
- Scenario: Mark owns the domain
marksgadgets.atfor his Shopify store, with a renewal date of November 20th. He has decided to use a different domain and no longer needsmarksgadgets.at. - Action: Mark should contact Shopify Support by November 17th at the latest. He will need to inform them of his intention to cancel
marksgadgets.atand provide the completed Cancellation form for .at as requested by the support team. This ensures the domain does not auto-renew on November 20th.
