To fix Twilio Error 30034, particularly for messages generated after August 31, 2023, you must open a support ticket with Twilio to verify that your system-assigned texting number is correctly associated with your registered and approved Twilio Text Messaging Service. This error indicates a critical configuration issue that requires direct intervention from Twilio's support team.
Twilio Error 30034 is a common issue related to message delivery failures, specifically when a sending phone number isn't properly linked to an approved messaging service. This association is crucial for compliance and reliable message delivery, especially in environments like A2P 10DLC in the United States.
Understanding Twilio Error 30034
Error 30034 generally points to a problem where your outgoing message failed because the system-assigned texting number used was not correctly associated with your registered and approved Twilio Text Messaging Service. This could stem from various factors, including:
- Service Configuration Mismatch: The number might not be properly assigned to the correct Messaging Service.
- Registration Issues: Your Messaging Service or the associated numbers might not be fully registered or approved, especially relevant for A2P 10DLC compliance.
- System Discrepancies: An internal system discrepancy might prevent the correct association from being recognized.
For messages sent after August 31, 2023, the specific recommended action is to engage Twilio Support directly.
Immediate Solution: Contact Twilio Support
If you encounter Error 30034 on a Message Report for messages generated after August 31, 2023, the definitive step is to open a support ticket. This allows Twilio's team to investigate and confirm the correct association between your texting number and your Messaging Service.
Steps to Open a Twilio Support Ticket
- Access the Twilio Console: Log in to your Twilio Account.
- Navigate to Support: Look for the "Support" or "Help" section, usually found in the navigation menu. You can often find a direct link to the Twilio Support Center there.
- Initiate a New Ticket: Select the option to "Submit a Ticket" or "Contact Support."
- Categorize Your Issue: Choose the most relevant category, such as "SMS & MMS" or "Messaging Service Issues."
- Provide Detailed Information: Clearly describe the problem, stating that you are encountering Twilio Error 30034 for messages generated after August 31, 2023.
Key Information to Include in Your Support Ticket
To expedite the resolution process, provide as much relevant detail as possible.
| Information Category | Details to Include |
|---|---|
| Error Code | Clearly state "Twilio Error 30034". |
| Message SIDs | Provide the unique Message SID(s) of one or more messages that received this error. These can be found in your Twilio Message Logs. |
| Date of Error | Specify that the error occurred on messages generated after 8/31/2023. |
| Affected Phone Number(s) | List the Twilio phone number(s) (e.g., +1XXXXXXXXXX) that were used to send the messages that failed with Error 30034. |
| Messaging Service SID | Include the SID of your registered/approved Twilio Text Messaging Service (e.g., MGxxxxxxxxxxxxxxxxxxxxxxxxxxxxx) that these numbers are intended to be associated with. You can find this in your Messaging Services section. |
| Problem Description | Clearly state that you need Twilio to verify the association between your system-assigned texting number(s) and your registered/approved Twilio Text Messaging Service. |
Proactive Measures and Best Practices
While opening a support ticket is the direct fix for current occurrences of Error 30034, understanding and maintaining proper configurations can help prevent future issues:
- Verify Messaging Service Setup: Always ensure your Twilio phone numbers are correctly added to and configured within your Twilio Messaging Service.
- Compliance with Regulations: Stay updated on regional messaging regulations, such as A2P 10DLC in the US, which mandate that sending numbers are registered and associated with approved messaging services and brands. Review your A2P 10DLC registration status.
- Regular Audits: Periodically check your Twilio configurations, especially after making changes to phone numbers, messaging services, or during new project deployments, to ensure all elements are correctly linked.
By following these steps and working with Twilio Support, you can effectively resolve Error 30034 and ensure reliable message delivery through your Twilio Text Messaging Service.
